Terms of Sales

These general conditions of sale apply to all sales concluded on the ESA Boutique website.

 

The customer declares to have read and accepted the general conditions of sale prior to placing his order. The validation of the order therefore implies acceptance of the general conditions of sale.

 

Article 1 – Principles

 

These general conditions express the entirety of the obligations of the parties. In this sense, the buyer is deemed to accept them without reservation.

 

These general conditions of sale apply to the exclusion of all other conditions, and in particular those applicable to sales in stores or through other distribution and marketing channels.

 

They are accessible on the ESA Boutique website and will prevail, where applicable, over any other version or any other contradictory document.

 

The seller and the buyer agree that these general conditions exclusively govern their relationship. The seller reserves the right to modify its general conditions from time to time. They will be applicable as soon as they are put online.

 

If a condition of sale were to be lacking, it would be considered to be governed by the practices in force in the distance selling sector whose companies have their headquarters in France.

 

 

Article 2 – Content

 

The purpose of these general conditions is to define the rights and obligations of the parties in the context of the online sale of goods offered by the seller to the buyer, from the ESA Boutique website.

 

These conditions only concern purchases made on the ESA Boutique website and delivered exclusively in mainland France or Corsica.

 

For any delivery in the DOM-TOM or abroad, a message should be sent to the following e-mail address: pro.esaboutique@gmail.com

 

Article 3 – Pre-contractual information

 

The buyer acknowledges having had communication, prior to placing his order and concluding the contract in a readable and understandable manner, of these general conditions of sale and of all the information listed in article L.221-5 of the consumer code.

 

The following information is transmitted to the buyer in a clear and understandable manner:

 

  • The essential characteristics of the property;
  • The price of the good;
  • If applicable, all additional costs of transport, delivery or postage and all other possible charges payable;
  • In the absence of immediate execution of the contract, the date or the deadline on which the seller undertakes to deliver the goods, whatever their price;
  • Information relating to the identity of the seller, his postal address,
  • Telephone and electronic services, and its activities, those relating to legal guarantees, the functionalities of digital content and, where applicable, its interoperability, the existence and methods of implementation of guarantees and other contractual conditions.

 

Article 4 – The order

 

The buyer has the possibility to place his order online, from the online catalog and by means of the form which appears there, for any product, within the limit of available stocks.

 

The buyer will be informed of any unavailability of the product or the goods ordered.

 

For the order to be validated, the buyer must accept, by clicking where indicated, these general conditions. He will also have to choose the address and the delivery method, and finally validate the payment method.

 

The sale will be considered final:

 

  • After receipt by the seller of the full price;
  • And after sending to the buyer the confirmation of the acceptance of the order by the seller by e-mail.

 

Any order implies acceptance of the prices and description of the products available for sale. Any dispute on this point will take place within the framework of a possible exchange and the guarantees mentioned below.

In some cases, including non-payment, incorrect address or other problem on the buyer's account, the seller reserves the right to block the buyer's order until the problem is resolved.

 

For any question relating to the follow-up of an order, the buyer can send an email to the seller at the following email address: pro.esaboutique@gmail.com

 

Article 5 – Electronic signature

 

The online provision of the buyer's credit card number and the final validation of the order will constitute proof of the buyer's agreement:

 

  • Payability of sums due under the purchase order;
  • Signature and express acceptance of all operations carried out.

 

In case of fraudulent use already credit card, the buyer is invited, as soon as the observation of this use, to contact the seller by email: pro.esaboutique@gmail.com

 

Article 6 – Order confirmation

 

The seller provides the buyer with an order confirmation, by email provided by the buyer.

 

Article 7 – Proof of the transaction

 

The computerized registers, kept in the seller's computer systems under reasonable security conditions, will be considered as proof of the communications, orders and payments made between the parties.

 

Archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof.

 

Article 8 – Product information

 

The products governed by these general conditions are those which appear on the seller's website and which are indicated as sold and dispatched by the seller.

 

They are offered within the limits of available stocks.

 

The products are described and presented with the greatest possible accuracy. However, if errors or omissions may have occurred in this presentation, the seller cannot be held liable.

 

The photographs of the products are not contractual.

 

Article 9 – Price

 

The seller reserves the right to modify its prices at any time but undertakes to apply the current prices indicated at the time of the order, subject to availability on that date.

 

Prices are in euros. They do not take into account the delivery costs, invoiced in addition, and indicated before the validation of the order. The prices take into account the VAT applicable on the day of the order and any change in the applicable VAT rate will be automatically reflected in the price of the products in the online store.

 

If one or more taxes or contributions, in particular environmental, were to be created or modified, up or down, this change may be passed on to the selling price of the products.

 

Article 10 – Method of payment

 

This is an order with payment obligation, which means that placing the order involves payment by the buyer.

 

To pay for his order, the buyer has, at his option, all the payment methods made available to him by the seller and listed on the seller's site.

 

The buyer guarantees to the seller that he has the necessary authorizations to use the method of payment chosen by him, during the validation of the order form.

 

The seller reserves the right to suspend any management of the order and any delivery in the event of refusal of authorization of payment by bank card on the part of officially accredited bodies or in the event of non-payment. In particular, the seller reserves the right to refuse to make a delivery or to honor an order from a buyer who has not fully or partially paid a previous order or with whom a payment dispute is in progress. .

 

 

Payment of the price is made in full on the day of the order, according to the following terms:

 

  • PayPal
  • Bank transfer

 

 

Article 11 – Availability of products – Reimbursement – ​​Cancellation

 

Except in cases of force majeure or during periods of closure of the online store which will be clearly announced on the home page of the site, the shipping times will be, within the limits of available stocks, those indicated below. Shipping times run from the date of registration of the order indicated on the order confirmation email.

 

For deliveries in Metropolitan France, the deadline is 6/8 days from the day following that on which the buyer placed the order, according to the methods offered: Mondial Relay or Colissimo. At the latest, the deadline will be 15 working days after the conclusion of the contract.

 

For deliveries in the DOM-TOM or another country, the terms of delivery will be specified to the buyer on a case-by-case basis.

 

In the event of non-compliance with the agreed delivery date or deadline, the buyer must, before breaking the contract, order the seller to perform it within a reasonable additional period.

 

In the absence of performance at the end of this new period, the buyer may freely terminate the contract.

 

The buyer must complete these successive formalities by email: pro.esaboutique@gmail.com

The contract will be considered resolved upon receipt by the seller of the email unless the professional has performed in the meantime.

 

The buyer may, however, immediately terminate the contract, if the dates or deadlines seen above constitute for him an essential condition of the contract.

 

In this case, when the contract is terminated, the seller is required to reimburse the buyer for all the sums paid, at the latest within 14 days following the date on which the contract was terminated.

In case of unavailability of the product ordered, the buyer will be informed as soon as possible and will have the possibility of canceling his order. The buyer will then have the option of requesting reimbursement of the sums paid within 14 days at the latest.

 

Article 12 – Method of delivery

 

Delivery means the transfer to the consumer of physical possession or control of the goods. The products ordered are delivered according to the methods and the deadline specified above.

The products are delivered to the address indicated by the buyer on the order form, the buyer must ensure its accuracy. Any package returned to the seller because of an incorrect or incomplete delivery address will be reshipped at the buyer's expense.

 

If the buyer is absent on the day of delivery, the deliverer will leave a notice in the mailbox, which will allow the package to be collected at the place and time indicated.

 

If at the time of delivery, the original packaging is damaged, torn, open, the buyer must then check the condition of the items. If they have been damaged, the buyer must send an email to the seller: pro.esaboutique@gmail.com

 

If the products need to be returned to the seller, they must be the subject of a return request to the seller within 14 days of delivery. Any complaint made outside this period cannot be accepted. The return of the product can only be accepted for products in their original state (packaging, accessories, instructions, etc.).

Article 13 - Delivery errors

The buyer must formulate with the seller the same day of delivery or at the latest after the first 2 working days following delivery, any complaint of error of delivery and/or non-conformity of the products in kind or in quality by in relation to the indications appearing on the order form. Any complaint made after this period will be rejected.

 

The complaint may be made, at the choice of the buyer:

 

Any complaint not made in the rules defined above and within the time limits cannot be taken into account and will release the seller from any liability vis-à-vis the buyer.

 

Upon receipt of the complaint, the seller will assign an exchange number for the product(s) concerned and will communicate it by e-mail to the buyer. The exchange of a product can only take place after the allocation of the exchange number.

 

In the event of a delivery or exchange error, any product to be exchanged or refunded must be returned to the seller as a whole and in its original packaging, with the Mondial Relay return form sent by email from the buyer, after notifying the seller.

 

Return costs are the responsibility of the seller.

 

Article 14 – Right of withdrawal

 

Application of the right of withdrawal

In accordance with the provisions of the Consumer Code, the buyer has a period of 14 days from the date of delivery of his order, to return any item that does not suit him and request an exchange or refund without penalty, with the exception of return costs which remain the responsibility of the buyer.

 

Returns must be made in their original condition and complete:

  • With label;
  • Unwashed, unworn item;
  • Open item;

allowing them to be marketed again in new condition.

 

Damaged, soiled or incomplete products are not taken back.

 

In order to use his right of withdrawal, the buyer must send an email to the seller: pro.esaboutique@gmail.com

 

Return costs to France by Mondial Relay are the responsibility of the seller.

 

In the event of an exchange, the return costs are the responsibility of the buyer.

 

Article 15 – Force majeure

 

All circumstances beyond the control of the parties preventing the execution under normal conditions of their obligations are considered as causes for exemption from the obligations of the parties and lead to their suspension.

The party who invokes the circumstances referred to above must immediately notify the other party of their occurrence, as well as of their disappearance.

Will be considered as cases of force majeure all irresistible facts or circumstances, external to the parties, unforeseeable, inevitable, beyond the control of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts. Expressly, are considered as force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of French courts and tribunals: the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning, disruption of telecommunications networks or difficulties specific to telecommunications networks external to customers.

The parties will come together to examine the impact of the event and agree on the conditions under which the performance of the contract will be continued. If the case of force majeure lasts longer than three months, these general conditions may be terminated by the injured party.

 

Article 16 – Intellectual property

 

The content of the website remains the property of the seller, the sole holder of the intellectual property rights to this content.

Buyers agree not to make any use of this content; any total or partial reproduction of this content is strictly prohibited and is likely to constitute an offense of counterfeiting.

 

Article 17 - Computing and Freedoms

 

The personal data provided by the buyer are necessary for the processing of his order and the establishment of invoices.

They may be communicated to the seller's partners responsible for the execution, processing, management and payment of orders.

The buyer has a right of permanent access, modification, rectification and opposition with regard to information concerning him. This right can be exercised under the conditions and according to the methods defined on the ESA Boutique website.

 

Article 18 – Partial non-validation

 

If one or more stipulations of these general conditions are held to be invalid or declared as such pursuant to a law, a regulation or following a final decision of a competent jurisdiction, the other stipulations will retain their full force. and their scope.

 

 

 

 

Article 19 – Non-waiver

 

The fact for one of the parties not to take advantage of a breach by the other party of any of the obligations referred to in these general conditions cannot be interpreted for the future as a waiver of the obligation. in question.

 

Article 20 – Language of the contract

 

These general conditions of sale are written in French. In the event that they are translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.

 

Article 21 – Mediation and settlement of disputes

 

The buyer may resort to conventional mediation, in particular with the Consumer Mediation Commission or with existing sectoral mediation bodies, or any alternative dispute resolution method (conciliation, for example) in the event of a dispute. The names, contact details and e-mail address of the mediator are available on our site.

 

In accordance with Article 14 of Regulation (EU) No. 524/2013, the European Commission has set up an Online Dispute Resolution platform, facilitating the independent out-of-court settlement of online disputes between consumers and industry professionals. 'European Union. This platform is accessible at the following link: https://webgate.ec.europa.eu/odr/.

 

Article 22 – Applicable law

 

These general conditions are subject to the application of French law. The competent court is the court of law.

This is the case for the rules of substance as well as for the rules of form. In the event of a dispute or complaint, the buyer will first contact the seller to obtain an amicable solution.

 

Article 23 – Protection of personal data

 

Data collected

The personal data collected on this site are as follows:

  • Account opening: when creating the user's account, his names; first name ; email address ; Phone Number ; address
  • Connection: when the user connects to the website, the latter records, in particular, his surname, first name, connection data, use, location and payment data;
  • Profile : the use of the services provided on the website allows information to be provided, which may include an address and a telephone number;
  • Payment : as part of the payment for products and services offered on the website, it records financial data relating to the user's bank account or credit card;
  • Communication : when the website is used to communicate with other members, the data concerning the user's communications are subject to temporary storage;
  • Cookies: cookies are used as part of the use of the site. The user has the option of disabling cookies from their browser settings.

Use of personal data

The personal data collected from users is intended to provide the services of the website, to improve them and to maintain a secure environment. Specifically, the uses are as follows:

  • Access and use of the website by the user;
  • Management of the operation and optimization of the website;
  • Organization of the conditions of use of the Payment Services;
  • Verification, identification and authentication of data transmitted by the user;
  • Proposal to the user of the possibility of communicating with other users of the website;
  • Implementation of user assistance;
  • Personalization of services by displaying advertisements based on the user's browsing history, according to their preferences;
  • Prevention and detection of fraud, malware (malicious software or malicious software) and management of security incidents;
  • Management of any disputes with users;
  • Sending commercial and advertising information, based on user preferences.

 

Sharing personal data with third parties

Personal data may be shared with third-party companies in the following cases:

  • When the user uses the payment services, for the implementation of these services, the website is in contact with third-party banking and financial companies with which it has entered into contracts;
  • When the user publishes, in the free comment areas of the website, information accessible to the public;
  • When the user authorizes the website of a third party to access his data;
  • When the website uses the services of service providers to provide user support, advertising and payment services. These service providers have limited access to user data, as part of the performance of these services, and have a contractual obligation to use them in accordance with the provisions of the applicable regulations on the protection of personal data. staff ;
  • If required by law, the website may carry out the transmission of data to respond to claims made against the website and to comply with administrative and judicial procedures;
  • If the website is involved in a merger, acquisition, sale of assets or bankruptcy proceedings, it may be required to sell or share all or part of its assets, including personal data. In this case, users would be informed, before the personal data is transferred to a third party.

 

Security and privacy

The website implements organizational, technical, software and physical digital security measures to protect personal data against alteration, destruction and unauthorized access. However, it should be noted that the internet is not a completely secure environment and the website cannot guarantee the security of the transmission or storage of information on the internet.

 

Implementation of user rights

In application of the regulations applicable to personal data, users have the following rights, which they can exercise by making their request to the following address: pro.esaboutique@gmail.com .

 

  • The right of access: they can exercise their right of access, to know the personal data concerning them. In this case, before the implementation of this right, the website may request proof of the user's identity in order to verify its accuracy.
  • The right of rectification: if the personal data held by the website is inaccurate, they can request that the information be updated.
  • The right to delete data: users can request the deletion of their personal data, in accordance with applicable data protection laws.
  • The right to limit processing: users can ask the website to limit the processing of personal data in accordance with the assumptions provided by the GDPR.
  • The right to object to the processing of data: users can object to their data being processed in accordance with the assumptions provided for by the GDPR.
  • The right to portability: they can request that the website give them the personal data provided to them to transmit them to a new website.

 

Evolution of this clause

The website reserves the right to make any changes to this clause relating to the protection of personal data at any time. If a modification is made to this personal data protection clause, the website undertakes to publish the new version on its site. The website will also inform users of the modification by e-mail, at least 15 days before the effective date. If the user does not agree with the terms of the new wording of the personal data protection clause, he has the option of deleting his account.